Terms of Service

1. Overview and Operator

Welcome to Kevsuno, an online store available at https://kevsuno.com. The store's stated operating company is Jilin Ruixiang Building Materials Co., Ltd., with the business address Room 301, Building 3, Zilin Community, No. 831B Guangde Street, Erdao District, Changchun. These Terms of Service explain the conditions for browsing our website and purchasing products. “We,” “us,” and “our” refer to the store operator; “you” refers to visitors and customers. By using the website or submitting an order, you agree to these Terms to the extent permitted by applicable law.

2. Eligibility and Accounts

You must be legally capable of entering into a purchase contract in your jurisdiction, or have permission from a parent or legal guardian where required. If you create an account, provide accurate information, keep access credentials secure, and inform us if you suspect unauthorized use. We may take proportionate steps to protect accounts and prevent misuse, subject to applicable law.

3. Products and Descriptions

We aim to present relevant product specifications, images, prices, and availability clearly. Displays and colors may differ across devices. Product information and availability may change. Please review the product description carefully, including size, compatibility, or usage precautions. Nothing here limits remedies for goods that do not conform to applicable consumer protection law.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase. An order confirmation acknowledging receipt does not necessarily mean the order has been accepted. We may contact you if an item is unavailable, a material listing error has occurred, or we need to verify details. Where an order cannot be fulfilled, we will explain the outcome and arrange any refund due. We will not use this clause to override mandatory consumer rights.

5. Prices, Payment, and Taxes

Prices are shown on the product pages and at checkout in the displayed currency. Shipping charges and any taxes we collect are shown, where applicable, before payment confirmation. Prices may change before an order is placed. The payment options offered are those actually displayed at checkout. Your payment is handled through the payment services available in that checkout. Additional customs charges or import taxes may apply depending on destination and local law; see our Shipping Policy.

6. Processing and Delivery

Our standard processing target is 1–3 business days after successful payment confirmation. Estimated transit after dispatch is 7–15 business days; this is an estimate rather than a guaranteed arrival date. Available delivery destinations and fees are shown at checkout. Processing and transit are different stages, and unexpected events may extend delivery. Our Shipping Policy contains further details.

7. Changes and Cancellations

Contact service@kevsuno.com as soon as possible to request a correction or cancellation. We can consider cancellation requests made before dispatch; once the order has shipped, cancellation may no longer be possible. This does not affect statutory cancellation or withdrawal rights, where applicable.

8. Returns, Refunds, and Exchanges

Under our standard return arrangements, you may request a return within 30 calendar days after delivery, subject to item condition, lawful exceptions, and any stronger rights provided by law. We do not charge a restocking fee. Return shipping for a voluntary change-of-mind return is normally borne by the customer unless applicable law requires otherwise. If an item is damaged, defective, or incorrect, we cover applicable return shipping costs or offer another remedy required by law. Approved refunds are initiated to the original payment method within 10 business days of approval, or sooner when law requires. Your payment provider may take additional time to credit the funds. Read the Return & Refund Policy for full instructions; never return items without receiving the authorized address.

9. Fair Use

Do not attempt to interfere with website security, misuse other customers' information, post unlawful material, or use the site to violate applicable laws. We may restrict abusive activity to the extent proportionate and lawful.

10. Intellectual Property

Unless otherwise indicated, store branding, original website copy, and other protected materials are owned by their respective rights holders or used with permission. Use of the website does not grant rights to reproduce protected materials beyond uses permitted by law.

11. Third-Party Services and Links

Parts of the website, checkout, or delivery process may rely on third-party service providers. Other websites accessed through links have their own terms and privacy practices. We are not responsible for their independent content to the extent permitted by law, but this does not remove duties we owe you in connection with your purchase.

12. Privacy

Personal information is handled as described in our Privacy Policy and in accordance with applicable data protection law. Please review that policy for relevant rights and contact channels.

13. Liability and Consumer Rights

We do not exclude or limit liability where doing so is prohibited, including liability for fraud, intentional misconduct, or mandatory consumer remedies. Any exclusion of liability is effective only to the extent permitted by applicable law. Your statutory rights concerning satisfactory quality, conformity, delivery, refunds, and other consumer protections remain intact.

14. Changes to These Terms

We may update the Terms to reflect legal, technical, or operational changes. The version displayed when you place an order will generally govern that order unless a change is required by law or agreed with you. Material updates will be communicated as required by applicable law.

15. Contact

Operating Company: Jilin Ruixiang Building Materials Co., Ltd.
Company Address: Room 301, Building 3, Zilin Community, No. 831B Guangde Street, Erdao District, Changchun
Support Email: service@kevsuno.com
Contact Phone: +86 14797416385
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)