Shipping Policy

1. Shipping Availability

Kevsuno offers delivery to destinations that are available for selection during checkout. Shipping options can vary by product, destination, and carrier. If a destination or shipping method does not appear at checkout, we cannot promise that it is supported for that order.

2. Processing Time

After successful payment confirmation, our standard order-processing target is 1–3 business days. Processing includes order review and preparation before dispatch. Business days exclude weekends and relevant public holidays. An order placed outside business hours may begin processing on the next business day.

3. Estimated Transit Time

Once dispatched, estimated shipping transit is 7–15 business days. This is not a fixed delivery guarantee. The total time before delivery ordinarily includes processing time plus transit time. Carrier operations, customs processing, weather, peak demand, delivery restrictions, and remote-area conditions may affect the actual arrival date. Any destination-specific estimate presented during checkout should also be reviewed.

4. Shipping Fees

Available shipping methods and the actual shipping charges applicable to your order are displayed at checkout before you complete payment. We do not promise a universal free-shipping threshold. Any promotions apply only when expressly shown in the relevant offer or checkout.

5. Tracking and Updates

When tracking information is available for your shipment, it may be provided in your dispatch notice or order updates. Tracking can take some time to become active after a carrier first receives a package. If tracking does not update for an unusually long period, contact us with your order number.

6. Customs, Duties, and Import Taxes

International orders may be subject to import duties, customs fees, or other taxes depending on the destination and applicable law. Whether such charges are collected at checkout or by authorities or carriers will depend on the shipment and the terms disclosed during purchase. Please review checkout disclosures. We will not describe a delivery as duty-paid unless that arrangement applies to the order.

7. Delivery Addresses and Failed Delivery

Please check your name, address, postal code, and contact information before ordering. Contact us immediately if you notice an error. Changes may not be possible once the order is dispatched. If a shipment is returned following failed delivery, contact us to discuss next steps and any legally permissible re-delivery charges. Mandatory consumer rights remain unaffected.

8. Delays, Missing Parcels, and Delivery Problems

If your parcel is late, appears lost, or is shown as delivered but cannot be found, email us with the order number and relevant tracking details. We will review the case and work toward an appropriate resolution under applicable law. If your item arrives damaged or you receive the wrong product, please contact us promptly with a description and photographs where reasonably possible. Your statutory rights are not conditional on supplying photographs.

9. Order Changes and Returns

Cancellation requests are best made before dispatch and are not guaranteed after shipping. For unwanted, faulty, or incorrect goods, see our Return & Refund Policy. Do not send returns to our registered business address unless support specifically authorizes that destination.

10. Contact

Support Email: service@kevsuno.com
Contact Phone: +86 14797416385
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Jilin Ruixiang Building Materials Co., Ltd.
Company Address: Room 301, Building 3, Zilin Community, No. 831B Guangde Street, Erdao District, Changchun