Privacy Policy

1. Who We Are

This Privacy Policy explains how personal information is handled in connection with Kevsuno at https://kevsuno.com, including browsing, placing orders, contacting support, and using store features. The business identified as the store operator and privacy contact is Jilin Ruixiang Building Materials Co., Ltd., at Room 301, Building 3, Zilin Community, No. 831B Guangde Street, Erdao District, Changchun. Questions or privacy requests can be sent to service@kevsuno.com.

2. Information We Collect

Depending on your interaction with the store, information processed may include contact and account details (such as name, email address, phone number, delivery and billing addresses), order details and purchase history, customer support communications, and device or usage information such as IP address, browser type, approximate location derived from network information, pages viewed, and cookie identifiers. Payment details may be handled by checkout payment providers; we do not ask you to send complete card details by email.

3. How Information Is Obtained

Information can be supplied directly by you through checkout, contact forms, account features, or email; generated through use of the site and order transactions; or received from service providers involved in payments, delivery, fraud prevention, or support where appropriate.

4. Purposes of Processing

We use relevant information to operate the store, process and deliver purchases, communicate order updates, respond to inquiries, handle returns and refunds, maintain records, protect the website and transactions against misuse, satisfy legal obligations, and improve store functionality. We may send promotional communications when permitted and in accordance with your choices; you can opt out of marketing emails using the unsubscribe mechanism provided in those emails or by contacting us.

5. Legal Bases Where Required

Where laws such as the GDPR require a legal basis, processing may rely on performance of a contract (such as fulfilling an order), compliance with legal obligations (such as tax and accounting records), legitimate interests (such as security and customer service, subject to balancing your rights), or consent where required (such as certain optional cookies or direct marketing). You may withdraw consent where that is the applicable basis without affecting prior lawful processing.

6. Store Platform and Service Providers

Our store uses Shopify as its e-commerce platform. Personal information may be processed by Shopify and service providers that are necessary to support checkout, payments, deliveries, hosting, security, or customer communications, as appropriate to a transaction. Providers process information according to their respective roles and contractual arrangements. Specific payment and delivery partners may vary with the checkout option and destination. We do not identify optional analytics or advertising vendors here unless they are in use.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies for essential functions such as cart operation, session management, security, and site preferences. Additional measurement, personalization, or advertising technologies may be used only to the extent enabled and permitted under applicable law. Where required, non-essential technologies will be subject to the relevant notice and consent choices. Browser settings may allow you to remove or restrict cookies, although some website features may stop working correctly.

8. Marketing and Privacy Choices

Where available, you can use the privacy or cookie controls presented on the website to manage certain choices, including choices related to personalized advertising or disclosure of information. You can also write to service@kevsuno.com to ask about your options. We respect applicable opt-out and consent withdrawal rights. We do not claim that a particular advertising network or opt-out portal is active unless it is provided through the store.

9. International Data Processing

Because the business and service providers may operate in different countries, personal information may be processed outside your country of residence. Where the law requires additional safeguards for international transfers, appropriate mechanisms will be used. Applicable rights and safeguards depend on the jurisdictions and parties involved.

10. Retention and Security

We retain personal information for the period reasonably needed for the purposes described above, including completing transactions, supporting customers, preventing fraud, resolving disputes, and meeting tax or other recordkeeping duties. Retention periods can differ by category and legal requirement. We apply proportionate organizational and technical safeguards, but no internet-based system can be guaranteed completely secure.

11. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing, and to withdraw consent where applicable. You may also have rights concerning certain sales, sharing, or targeted advertising practices under regional laws. To make a request, contact service@kevsuno.com. We may ask for information reasonably necessary to verify your identity and will respond within applicable legal deadlines. You may have a right to complain to your local data protection regulator.

12. Children's Privacy

The store is not intended for children to use independently where they cannot lawfully transact. We do not knowingly seek personal information from children in violation of applicable law. If you believe a child has provided information inappropriately, please contact us so we can assess the request.

13. Third-Party Websites

Links to independent websites are subject to those third parties' own privacy policies. Please review their notices before providing information to them.

14. Changes to This Policy

We may update this policy to reflect changed practices, technology, or legal requirements. The revised version will be posted on this page, and additional notice will be provided where required.

15. Contact Details

Operating Company: Jilin Ruixiang Building Materials Co., Ltd.
Company Address: Room 301, Building 3, Zilin Community, No. 831B Guangde Street, Erdao District, Changchun
Support Email: service@kevsuno.com
Contact Phone: +86 14797416385
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)